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Frequently Asked Questions
Can you provide free samples and how long?
Yes, we can offer some free samples while the freight cost shall be paid by the buyer. Samples can be delivered within 3 days if we have ready stock.
Can you offer OEM services?
Yes, we provide OEM services including printing your logo on products or packages. The additional cost depends on your order quantity.
What is the typical lead time for orders?
For regular items, the lead time is usually 20 days. For OEM products, it typically takes 30-45 days as we need to prepare customized packing materials or molds.
What are your payment terms?
We accept payment via TT (Telegraphic Transfer) and Western Union.
How do you ensure product quality?
We perform 100% inspection during production, followed by random inspections before packing. Pre-production samples are also available for approval before mass production.
Do you have after-sales services?
Yes, we promise free replacement for any manufacturing defects. We are fully responsible for our products within their valid shelf life.