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Frequently Asked Questions
What is the typical timeframe for samples and mass production?
Sample time usually takes 7-15 days. For bulk production, the lead time is approximately 35-40 days once the order is confirmed.
Do you support customized OEM and ODM orders?
Yes, we specialize in OEM & ODM services. You can provide your artwork, size requirements, material preferences, and packaging designs, and we will manufacture accordingly.
Is it possible to order a single sample or place a small initial order?
Certainly. We support sample orders and small trial orders to help new customers evaluate our quality under certain conditions.
What kind of after-sales support do you provide?
We offer 24/7 customer service to assist with any inquiries or issues you may have regarding our products.
Which payment methods and shipping carriers are accepted?
We accept T/T and L/C for bulk orders, and T/T or Pingpong for samples. Shipping is supported via DHL, TNT, UPS, FEDEX, EMS, and sea transportation.
Can we arrange a visit to your production facility?
You are welcome to visit. Please contact us in advance to schedule an appointment for a factory tour.